As the leading party & event rental company in Southwestern Ontario, A&B Party and Tent Rental strives to achieve customer satisfaction at all times. To help avoid any issues arising with your rental experience, we have provided some frequently asked questions and answers. If you have a question or concern that is not addressed here, please feel free to contact us. Thank you for choosing A&B Party and Tent Rental for your special event!
HOW DOES DELIVERY WORK?
Our delivery personnel are instructed to stack all items in a convenient location (main level). If you require multiple delivery locations on site, please advise your event sales representative in advance so arrangements can be made.
Delivery DOES NOT include set-up and take-down of rentals (excluding tents). If these services are required, please make arrangements in advance (additional charges will be incurred).
WHEN SHOULD I PLACE MY ORDER?
WHEN IS THE RENTAL PERIOD?
DO YOU REQUIRE A DEPOSIT?
WHAT IS YOUR PAYMENT POLICY?
WHAT SHOULD WE DO WITH DISHWARE / GLASSWARE / FLATWARE BEFORE WE RETURN IT?
HOW DO I CARE FOR RENTAL ITEMS?
WHAT IS YOUR BROKEN AND/OR MISSING ITEMS POLICY?
HOW DOES THE DAMAGE WAIVER WORK?
AM I ABLE TO MAKE ADDITIONS/REDUCTIONS?
WHAT ARE YOUR HOURS OF DELIVERY?
What are your showroom hours?
Do i need an appointment to visit your showroom?
OTHER HELPFUL RENTAL TIPS
Please be sure to keep copies of all paperwork, faxes, and emails pertaining to your rental to ensure that you have the details and information easily accessible until your rental is complete.
Prior to your event, designate a person or persons to help with set-up and take-down of your items, so that you don’t find yourself scrambling for help at the last minute.
Take note of how items are packaged/wrapped and delivered so that you can do the same to prepare them for pickup/return.
If you wish to see items prior to renting so that you are sure they will meet your needs and satisfaction, you are welcome to visit our showroom in advance of placing your order.