FAQs

Yes! We provide set up and operating instructions for many of our rental items when they are delivered or picked up. You can also find detailed instructions for commonly rented items here:

Our delivery personnel are instructed to stack all items in a convenient location (main level). If you require multiple delivery locations on site, please advise your event sales representative in advance so arrangements can be made.

Delivery DOES NOT include set-up and take-down of rentals (excluding tents). If these services are required, please make arrangements in advance (additional charges will be incurred).

Generally, rental reservations should be placed as soon as you know the details of your event to ensure the availability of your desired rental items.

All charges are for rented items that leave our facility – whether the renter uses the item or not – so please make your selections carefully. Prices are quoted for a one-day (or one weekend for weddings), single event use. Should you desire to use rentals for a longer period of time, please contact us to receive a long-term rate quote.

Yes, to confirm most orders we require a 50% deposit. In the case of a sizeable order, or over one year lead time, we are able to reduce the required deposit amount. Once a deposit is placed, we are now holding the rental products specifically for you. As a result, if the order is cancelled the deposit amount is non-refundable.

Credit Card: Charges will be processed prior to delivery or client pickup from the warehouse. Additional charges will be incurred for missing and/or damaged items; a full credit is applied if/when missing items are returned.

Cash/Debit: An additional deposit is required for all rental orders paid with cash or debit. The full deposit is refunded once all rental items are returned in good condition.

Please scrape or rinse food from dishware and empty liquid from glassware prior to returning. Please place dishware and glassware evenly into appropriate crates without overfilling a single crate.

Crates are provided for dishware, glassware, flatware, and small goods to ensure you receive your rental items undamaged, sanitized and ready to use. Responsibility of the equipment remains with the client from the time of delivery/pickup until the time of return. Please be certain equipment is secured when not in use and protected from the weather.

Charges will be assessed for missing, broken or damaged items, as well as linens which are lost, torn, burned or soiled beyond cleaning. Please be careful of candle wax as it can permanently damage most linen. In addition, tables and chairs must be protected from rain and other harmful weather conditions to avoid damage and replacement charges.

All rented items must be returned. In the event that rental items are missing, you will be contacted by a representative to arrange for their return. If items are lost or broken and cannot be returned, a replacement charge will be incurred. Replacement charges vary by item. Please inquire about our Damage Waiver.

If there are missing items, we leave the invoice open for 4-5 days. When the stated grace period has expired, replacement charges will be assessed. We always offer a full credit for items that are later returned.

Damage Waiver is offered to protect renters from additional charges incurred due to broken or damaged rental items. It does not preclude you from paying for missing or lost equipment. Please return all broken or damaged items in order to be covered by the damage waiver. Certain restrictions may apply.

Once a deposit is placed we are able to make additions to the order at anytime (assuming availability). You are able to reduce the quantity of each rental item by 10% – up to one week prior to the event. We cannot completely remove an item from the rental order once it has been reserved.

Normal delivery hours are 9:00am to 5:00pm, Monday through Friday, and Saturdays from 9:00am to 2:00pm. Deliveries can be made after hours for an additional charge.

Monday – Friday: 9:00am – 5:00pm

Saturday: Open for private appointments only

Sunday: Closed

To see more up-to-date or holiday hours visit the Contact page. If you would like to book an appointment with a rental consultant for your wedding or tent, please send us an email to receive our booking link.